Solutions

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Services

TeleSolv was founded on a single promise to our clients — to deliver our services with the desired business results on time and on a budget. Over the past 17 years our high performance teams have successfully delivered on this promise by providing positive and measurable results on all of our engagements.

Our consultants have provided nearly half of the executive-level Federal agencies with a wide range of program and information management support services including management consulting services; operations and help desk support; web design and development; data analysis; training; technical writing; and customer service support. Our enduring commitment to client satisfaction is evident in our track record of success and exceptional past performance ratings.

We can help your organization define and articulate effective business strategies and road maps. Using our performance measurement solutions, we translate strategies and road maps into measurable actions. Our consultants analyze performance results with our clients to develop expected outcomes.

We assist organizations with retrieval, research, analysis, and presentation of the information required to make critical decisions on a variety of matters. We leverage data sources of institutions respected across government and commercial sectors to furnish our clients with actionable information relevant to their business needs.

We also assist our clients with implementing information systems. Our support includes project management of the systems development life cycle process (planning, requirements, design, development, testing, and implementation).

Solution Areas

Program Management

  • Project Management Office Coordination
  • Planning, Compliance Monitoring, and Reporting
  • System Life-Cycle Development
  • Integrated Project Management

Information Management

  • Records Management
  • Document Imaging
  • Records Management Compliance Support
  • FOIA Processing

Simulation Modeling

  • Workflow Simulation
  • Work Demand Management
  • Concept Validation

Performance Management

  • Strategic Visioning
  • Scorecard and Dashboard Development
  • Activity-Based Measurement
  • Operations Planning & Reporting
  • Feasibility Assessments

Training Development

  • Needs Assessment
  • Course Development
  • LMS Development

Business Intelligence

  • Data Mining & Structuring
  • Transaction-Level Analysis
  • Predictive Analysis

Web Development

  • Site Development
  • Custom Programming
  • Site Maintenance
  • Data Analysis

Contact Center Management

  • Inbound Call Answering
  • Help Desk
  • Inquiry Processing

Quality Assurance

  • ANSI and ISO Standards Implementation
  • Compliance Management
  • Process Reviews & Audits
  • Evaluation of end-products